Social CRM

Electric car with dog at Tesla charging station,

Proprietary CRM software

Tesla is set to abandon Salesforce for a proprietary customer-relationship-management system. Lyft, a less known competitor of Uber, is also programming its own marketing automation solution to make a shift. Volkswagen strives to develop 60% of coding in-house by 2025. Read More
Laptop with CRM dashboard

Social Relationship Building

CRM as we know it, is changing.

Customer Relationship Management goes social and transforms to Social Relationship Building. The new kids in town are conversational commerce and audience engagement.
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